Online Training FAQ

Everything learners and course organisers need to know about Dynamis online training — signing in, uploading your learners, and what happens after you enrol. If you can’t find your answer here, contact us at support@dynamis.training or call 0844 812 9795.

For learners

How do I sign in to my course?

1. Go to https://teamdynamis.learnworlds.com
2. Click Sign in (top right).
3. Enter the email address your school or organisation used when booking your place — this is your username.
4. Enter the password you were given in the confirmation email.
5. You’ll be taken straight to your course.

Please use the exact details you were sent — including correct upper and lower-case letters. Getting a letter’s case wrong is the most common reason people can’t get in.

I’ve lost my sign-in details or forgotten my password

Use the “Forgot password?” link on the sign-in page and follow the steps. If that doesn’t work, email support@dynamis.training with your name, your course, and the email address you think we hold for you, and we’ll sort it out.

I can’t get in — what should I check?

Work through these in order:

• You’re signing in at https://teamdynamis.learnworlds.com (not the Dynamis website).
• Your username is the email address we were given for you — check it matches exactly (some email addresses are easy to mistype, e.g. a missing dot or a different spelling).
• The password is entered exactly as shown in your confirmation email, including capitals.

If you’ve checked all three and still can’t get in, your email address may have been entered incorrectly when your place was booked. Ask your course organiser to contact us and we’ll correct it for you.

What do I need to take the course?

Just a computer, tablet or phone with an internet connection and a modern web browser (for example Chrome, Edge, Safari or Firefox). There’s nothing to install.

What does the online course involve?

Courses are built as a series of short modules. Each module covers an area of decision-making around conflict management (and, where relevant, protective physical interventions), and follows the same structure: a video of a few minutes, followed by a few questions that check your understanding.

You can work through the modules at your own pace — stop when you need to and pick up where you left off. If your course is part of a blended programme with a classroom day, your organiser will confirm when the online part should be completed; we generally recommend finishing it in the week before your in-person session.

Do I get a certificate?

If your course includes a certificate, certificates are issued to your course organiser for distribution once the course is complete. If you’ve finished your course and not yet received your certificate, ask your organiser to contact support@dynamis.training and we’ll re-send it.

For course organisers

How do I upload my learners’ details?

Upload your list using our online form: Upload your learners using this online form.

• For up to 40 learners, enter their details directly into the online form.
• For more than 40 learners, use the spreadsheet template linked from that page and submit that instead.

For each learner we need their full name and the email address they’ll sign in with. Please double-check every email address — this is what each learner uses as their username, and what we use to confirm their place.

What happens after I upload?

We enrol your team on the course and create an account for each learner, then email you a confirmation containing each learner’s individual sign-in details. Please pass these on to your team at the appropriate time.

We process learner lists on working days. If you haven’t received your confirmation email within two working days of uploading, contact support@dynamis.training and we’ll check it for you.

Can I add more learners after the course has started?

Yes. Email support@dynamis.training (or reply to your confirmation email) with the full name and email address of each learner you’d like to add. We’ll add them to your cohort and email you their sign-in details.

A learner’s email address was wrong, or has changed

Email the correction to support@dynamis.training and we’ll update their account. Until it’s corrected, they won’t be able to sign in with their old address.

Someone has left mid-course — can we remove them?

Yes — email support@dynamis.training and we’ll take them off the active course. If they had already started, their progress stays on their account should they need to return to it.

Can we look at the course before we book?

Yes. We can set up sample access so you can see how the online course works before you commit. Ask your Dynamis contact, or email support@dynamis.training.

How do certificates work for our cohort?

Course certificates are issued to you, the organiser, for distribution to your learners once the course is complete. If you need replacements or reprints, contact support@dynamis.training.

Who do we contact if something goes wrong?

Email support@dynamis.training or call 0844 812 9795. Please have your course name and, where relevant, the learner’s name and email address to hand — it helps us resolve things faster.